Payment control and collection

Customer service 

• Sergel Oy, PL 401, 15101 Lahti
• Tel. 0200 13113 (local Network charge or mobile call charge)
• Fax 02040 42887
• Email asiakaspalvelu@sergel.com
• Open Mon-Fri at 8.00–18.00
• Internet: www.sergel.fi
• Account number: FI27 5000 0120 2366 73 (Pohjola Bank)

Self-service channels for debtor customers

Automated telephone service at 0200 13113 serves 24h

• Option to draw up a payment agreement at a more favourable price than with our personal customer service or to postpone the due date by a maximum of 30 days
  To use the service, you need your personal identity number and the reference number found on the letters sent by Sergel
  The automated telephone service gives instructions on what to do, and after the call you will receive payment information as a text message to your mobile phone. The payment agreement will also be automatically recorded in our payment collection system

My Pages service

My Pages service www.sergel.fi

• Log in to My Pages with your personal identity number and reference number, which is on the letters sent by Sergel
• Option to draw up a payment agreement at a more favourable price than with our personal customer service or to postpone the due date
• An option to also
  • Notify of a payment transaction
  • See a summary of your debts
  • Check a payment transaction
  • Check the debt situation