The contents of the electricity bill are defined in the law. According to law, the bill must include a summary showing the following:
The information and estimates concerning the price of electricity distribution must be provided to the end user at the correct time and in a format that is easy to understand. On the bills sent to consumers, the distribution system operator must provide information on how to submit customer complaints, and it must also include information about dispute settlement procedures available to consumers on bills aimed at consumers.
The electricity bill contains a lot of information. You can find some information about the bill breakdown on our website. Information on how to read your bill is also available online: www.ksoy.fi/asiakaspalvelu/laskutus/sahkolaskun-lukuohje/ (in Finnish only) (The link opens in a new window.).
The table shows comparison data on electricity consumption per consumer type.
| 1. | Summer cottage, electricity used only in the summer, main fuse 3 x 25 A, electricity usage 1,000 kWh/year |
| 2. | Apartment, main fuse 1 x 25 A, electricity usage 1,500 kWh/year |
| 3. | Apartment, main fuse 3 x 25 A, electricity usage 2,500 kWh/year |
| 4. | Small detached house, no electric heating, main fuse 3 x 25 A, electricity usage 5,000 kWh/year |
| 5. | Energy-efficient small detached house, electric heating, main fuse 3 x 25 A, electricity usage 10,000 kWh/year |
| 6. | Small detached house, direct electric heating, heating of domestic water by night-time electricity, main fuse 3 x 25 A, electricity usage 16,000 kWh/year |
| 7. | Small detached house, electric storage heating, main fuse 3 x 25 A, electricity usage 19,000 kWh/year |
| 8. | Outdoor lighting, light-sensitive switch, main fuse 3 x 25 A, electricity usage 34,000 kWh/year |
| 9. | Agriculture, cattle farming, main fuse 3 x 25 A, electricity usage 42,000 kWh/year |
| 10. | Commerce, short opening hours, closed at weekends, main fuse 3 x 63 A, electricity usage 50,000 kWh/year |
| 11. | Industry, single shift, main fuse 3 x 160 A, electricity usage 180,000 kWh/year |
| 12. | Commerce, long opening hours, open at weekends, main fuse 3 x 400 A, electricity usage 600,000 kWh/year |
| 13. | Industry, single shift, medium-voltage connection, electricity usage 1,000,000 kWh/year |
| 14. | Industry, three-shift, medium-voltage connection, electricity usage 6,000 kWh/year |
Source: Energy Authority (The link opens in a new window.)
Further information about measures to improve the energy efficiency of energy-using equipment is available on the Motive website:
www.motiva.fi/en/home_and_household/you_can_save_energy_easily (The link opens in a new window.)
Contact details for energy advice:
www.motiva.fi/en/home_and_household/energy_advice_for_consumers (The link opens in a new window.)
If a dispute concerning a contract cannot be settled by negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for a decision.
Contact details: www.kkv.fi/en/contact (The link opens in a new window.)
You can buy electricity from an electricity supplier of your choice. Draw up an electricity contract by contacting them. The electricity supplier will notify the distribution system operator of the new contract.
The Energy Authority provides a service for comparing electricity providers: www.sahkonhinta.fi (The link opens in a new window.)
Some of KSOY’s wind power production receives production subsidy, i.e. it is part of the so-called feed-in tariff scheme. This subsidy comes directly from the State and is not financed with fees shown on the electricity bill.