Payment control and collection

Our partner Sergel Oy handles debt collection starting from the payment reminder.

• If your overdue invoice remains unpaid, you will receive a free SMS reminder after eight days.
• Two weeks after the due date, Sergel Oy will send a payment reminder, for which they charge a reminder fee of 5 euros (for consumer customers) or 12 euros (for business customers).
• If the reminder fee remains unpaid, it will be transferred to debt collection. You can get more information about the invoice transferred to debt collection from Sergel Oy

Did you receive a letter from Sergel? Take action in Sergel’s service.

• Log in to Sergel’s Omat sivut ( My Pages) service at www.sergel.fi (opens in a new tab)
• You can log in to Omat sivut (My Pages) with your bank credentials or mobile certificate.
• Once logged in to Sergel’s service, you can:
  • Pay your debt.
  • Report a payment.
  • See a summary of your debts.
  • Check your payment status.
  • Check your debt status.
  • Extend the payment period.
  • Create a payment plan.
  • Send a message to Sergel’s customer service.
  • Authorize another person to act on your behalf.

If necessary, you can contact Sergel by phone at 0200 13113 (local or mobile network rate). The phone service is open Mon-Fri from 8 am to 6 pm.

For more information and instructions, please go to www.sergel.fi (opens in a new tab).