Payment control and collection

The reminders and collection of Kymenlaakson Sähkö’s overdue electricity bills are handled by the debt collection agency Sergel Oy. If you receive a letter from the collection agency, please contact it to discuss a payment schedule for overdue bills.

Customer service 
• Sergel Oy, PL 401, 15101 Lahti
• Tel. 0200 13113 (local Network charge or mobile call charge)
• Fax 02040 42887
• Email asiakaspalvelu@sergel.com
• Open Mon-Fri at 8.00–18.00
• Internet: www.sergel.fi -> Sergel omat sivut
• Account number: FI27 5000 0120 2366 73 (Pohjola Bank)

Self-service channels for debtor customers
Automated telephone service
• Automated telephone service at 0200 13113 serves 24h
– Option to draw up a payment agreement at a more favourable price than with our personal customer service or to postpone the due date by a maximum of 30 days
– To use the service, you need your personal identity number and the reference number found on the letters sent by Sergel
– The automated telephone service gives instructions on what to do, and after the call you will receive payment information as a text message to your mobile phone. The payment agreement will also be automatically recorded in our payment collection system.

My Pages service
• My Pages service www.sergel.fi
• Log in to My Pages with your personal identity number and reference number, which is on the letters sent by Sergel
• Option to draw up a payment agreement at a more favourable price than with our personal customer service or to postpone the due date
• An option to also
– Notify of a payment transaction
– See a summary of your debts
– Check a payment transaction
– Check the debt situation