Electricity damage

As our customer, you can apply to us for compensation for damage or inconvenience resulting from our electricity network operations. You can apply using the damage notice form on this page (only in Finnish). Fill in the form and send it to us as an email attachment or by post. Save a copy of the filled form on your computer before attaching it to an email or print yourself a copy. The metering point number required on the damage notice form is found e.g. on your electricity bill.

Enclosures required with the compensation claim

•    Possible purchase receipts or invoices for the damaged item
•    Statement from repairer/store on the fault affecting the device or object and its likely cause, as well as repair costs
•    Summary of other costs resulted from the damage

Where to send the compensation claim

As email attachment: korvauskasittely(at)ksoy.fi (Include scanned copies of any enclosures)

By post: Kymenlaakson Sähköverkko Oy / Korvauskäsittely
Yhdystie 7, 47200 Elimäki

The claim for compensation must be submitted within three months of when the damage happened or from when the customer became aware of the damage. Late submission of a compensation claim results in the loss of the possibility of compensation. Our compensation procedure adheres to the Terms of Network Service VPE2014.

The compensation claim procedure includes reasonable costs incurred by measures to prevent further damage. Kymenlaakson Sähköverkko Oy reserves the option of inspecting the damaged property.