Long power cuts

Under the Electricity Market Act, the consumer has the right to standard compensation if his metering point has been without power continuously for a minimum period of 12 hours. The amount of the standard compensation depends on the network service charge and the duration of the outage. The maximum compensation payable to a customer in a calendar year is EUR 1,000. The compensation will rise in stages, so that as from 1 January 2016 the maximum sum is EUR 1,500 and from 1 January 2018 EUR 2,000.

The statutory compensation from the network service charge payable for a power supply outage is:

  • 10%      when the outage lasts at least 12 hours, but under 24 hours.
  • 25%      when the outage lasts at least 24 hours, but under 72 hours.
  • 50%      when the outage lasts at least 72 hours, but under 120 hours.
  • 100%      when the outage lasts at least 120 hours, but under 192 hours.
  • 150%      when the outage lasts at least 192 hours, but under 288 hours.
  • 200%      when the outage lasts at least 288 hours.

The outage time starts when the electricity company has been notified of the fault, either via the network’s own remote control system or by an electricity consumer, and ends when the fault is repaired.

If the outage in power supply results from a fault in the national grid or regional network, the network company is not obliged to pay its customers standard compensation. The network company may also be released from liability if the reason for the outage is deemed to be beyond the network company’s control. An example of such a case would be official orders concerning energy rationing.

Occupational safety is always observed

In cases where the safety of a fault repair team is at risk, the outage time is calculated to start only when it is possible to start the repair work safely. Such cases may include powerful storms when repair staff are at risk of being trapped by falling trees or it is dangerous to set off by boat to an archipelago to repair faults.

Compensation deducted from electricity bill

Kymenlaakson Sähköverkko Oy automatically pays the standard compensation for power supply as reimbursement of the network service charge on the customer’s electricity bill.