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Buyer’s Guide

Do you know what electricity distribution means and how it differs from a connection? What about how the price of electricity is formed and which part of it you can switch to another supplier? Our Buyer’s Guide will provide answers to the most important questions. 

Get to know the terms

Electricity distribution. Electricity distribution includes all the services related to the transmission of electricity from the power plants that produce it right down to the metering points.  Examples of such services are uninterrupted electricity distribution day and night, maintenance and upgrade of the electricity network, and electricity metering. The services are included in the distribution charges. Electricity is distributed by local distribution system operators.

Electricity connection. An electricity connection refers to a property being connected to the electricity network. A property can only have one electricity connection; the connection contract is concluded by the property owner. A connection can be transferred to a new owner with a property sale, but it cannot be moved to another location.

Metering point. An electricity connection can have one or more metering points, as for example in terraced houses or apartment blocks. The electricity consumer, the property owner or tenant, makes an electricity sales and network contract for the metering point. Each metering point has its own electricity meter, and we bill the customer for the electricity used based on its metering information.

Electric energy.  Every consumer can conclude a contract on buying electric energy from the electricity company of their choice. There are many alternative contracts, from hourly priced exchange electricity to electricity that is produced completely using renewable energy sources. In addition to the basic charge, the pricing unit of electric energy is the kilowatt hour (kWh).

Competitive bidding

Everyone can invite tenders for electricity sales or electric energy. Electricity distribution must be bought from the distribution system operator in your area. The share of the electricity subject to competitive bidding is about 40 per cent of the total electricity costs.

Before competitive bidding, it helps to check on your electricity bill for your metering point number and address, your annual estimated electricity consumption, and the main fuse size of your metering point.

When comparing suppliers, it is worth considering your own volume of electricity usage. The average annual electricity bill of someone living in an apartment is about EUR 260 (2,000 kWh). Of this, the share of electric energy is about EUR 100 a year. Therefore, the gain from competitive bidding may only amount to a few euros.

The more electricity you use, the greater the benefit from competitive bidding. The annual electricity bill of a detached house with electric heating is about EUR 1,800 (18,000 kWh). Of this, the share of electric energy is about EUR 700 a year. By selecting the most suitable contract alternative, the saving may amount to a few hundred euros a year.

It is also worth asking your own electricity company for different contract alternatives. The Kymenlaakson Sähkö contract alternatives.

What does the price of electricity consist of?

Total price of electricity consists of the price of electric energy, the electricity distribution price and taxes.

Have you had a contract made against your will?

There are electricity salespeople about who have misled our customers. We have been contacted by our customers who have had electricity contracts made, even though they only wanted to ask for an electricity quotation.

If you think that the electricity sales company has acted wrongly, send a written complaint to the company in question. If your complaint is unsuccessful, you should contact the Competition and Consumer Authority.

Electricity buyer’s rights
  • To make an electricity sales contract with an electricity supplier with an obligation to deliver
  • To switch electricity suppliers
  • To obtain information on electricity price formation
  • To obtain the terms and conditions of the electricity contract in writing either at the time of signing the contract or later, if the contract is made verbally. If no confirmation of contract is provided, the contract is not binding on the customer.
  • To cancel a remote sale contract within the cancellation period laid down by the Consumer Protection Act, or within 14 days from the date of making the contract. The contract can be cancelled by the customer e.g. by email, or the electricity company can take care of it with the customer’s authorisation.
  • To be informed about changes in contract terms and conditions or electricity prices at least a month before the change becomes effective.